COMPLAINTS

We want to know if something hasn't gone right.

If you are unhappy with the service you have received, please tell us. We take complaints seriously and want the opportunity to understand and address your concerns.

My IVA Partner is a trading style of My Insolvency Partner Limited. Complaints relating to this website, an enquiry or services provided by the practice should be made to My Insolvency Partner Limited.

HOW IT WORKS

Making a complaint.

You will not be treated differently for raising a complaint.

Tell us what has happened

Please provide enough information for us to understand your complaint, including your name, how we can contact you and any relevant details about your enquiry or case.

We will review your complaint

Your concerns will be considered by the appropriate person within the practice. We may contact you if we need further information to understand what has happened.

We will respond

We will explain the outcome of our review and, where appropriate, what action has been taken or what options are available to you if you remain dissatisfied.

MAKE A COMPLAINT

Contact My Insolvency Partner Limited

You can send your complaint by email to:

support@myinsolvencypartner.co.uk

You can also write to My Insolvency Partner Limited, 2 City Approach, Albert Street, Eccles, Manchester, Lancashire, M30 0BL, United Kingdom.

REGULATORY INFORMATION

Insolvency Practitioner

Antoinette Thorpe (IP No. 9673) is licensed to act as an Insolvency Practitioner in the UK by the Insolvency Practitioners Association.

If your complaint relates to insolvency services and remains unresolved, information about the applicable external complaints process can be provided as part of our complaint response.