LEGAL

Privacy Policy

This policy explains how personal information may be collected and used when you visit My IVA Partner or make an enquiry with us.

Last updated: October 2026

1. Who we are

My IVA Partner is a trading style of My Insolvency Partner Limited.

My Insolvency Partner Limited is registered in England and Wales under company number 17391354. Our registered office is 2 City Approach, Albert Street, Eccles, Manchester, Lancashire, United Kingdom, M30 0BL.

My Insolvency Partner Limited is registered with the Information Commissioner's Office under registration number ZC250772.

You can contact us about privacy or data protection matters at support@myinsolvencypartner.co.uk.

2. Information we may collect

When you use this website or make an enquiry, we may collect information you provide to us. This may include your name, telephone number, email address and information about your financial and personal circumstances.

We may also collect technical and marketing attribution information relating to your visit, including pages visited, referral information, advertising identifiers, campaign information and information about your device or browser.

3. How we use your information

We may use your information to respond to your enquiry, contact you about the help you have requested, understand your circumstances, administer our services, maintain appropriate records, operate and improve our website, measure advertising performance and meet legal or regulatory obligations.

4. When you make an enquiry

Information submitted through My IVA Partner is received by My Insolvency Partner Limited.

We do not operate My IVA Partner for the purpose of selling your enquiry to unrelated debt companies.

Where you choose to continue into a more detailed application, we may request additional financial and personal information so that your circumstances can be understood more fully.

5. Who we may share information with

We may share personal information with service providers and professional advisers where this is reasonably necessary to operate our systems, provide or administer our services, obtain professional or technical support, prevent fraud, protect our business or comply with legal and regulatory requirements.

We may also share information where you have been informed that sharing is necessary as part of a service or insolvency process, or where we are otherwise permitted or required to do so by law.

6. How long we keep information

We keep personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, record-keeping and business requirements. Different categories of information may therefore be retained for different periods.

7. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information. These can include rights of access, correction, erasure, restriction, objection and data portability.

These rights are subject to legal conditions and exemptions and will not necessarily apply in every situation.

To exercise a data protection right, contact us at support@myinsolvencypartner.co.uk.

8. Marketing and contact preferences

Where applicable, you can ask us to stop sending marketing communications. This does not necessarily prevent us from contacting you where communication is required in connection with an enquiry, application, existing service, legal obligation or another appropriate purpose.

9. Cookies and advertising measurement

This website may use cookies and similar technologies for essential website functions, analytics, preferences and advertising measurement.

Where consent is required, non-essential technologies should only be used after you have made the appropriate choice.

You can read more in our Cookie Policy.

10. Complaints about your personal information

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to raise a concern with the Information Commissioner's Office, the UK regulator for data protection.

11. Changes to this policy

We may update this privacy policy when our services, systems, website or legal requirements change. The latest version will be published on this page.